Free Shipping
Shipping is free on all orders delivered within the United States. We believe in transparency and simplicity—there are no hidden fees, fine print, or surprise charges.
To learn more about returns, please visit our Returns Policy page.
Order Confirmation
Once your order has been placed, you will receive a confirmation email indicating that your order has been successfully received in our system. At this stage, your credit card has been pre-authorized, but not yet charged.
We will then verify product availability. If the item is in stock and available for shipment, your payment will be processed and the order prepared for dispatch. If the item is backordered or unavailable, the pre-authorization will be voided and you will be contacted via email to discuss alternate options.
Order Shipment
Orders for in-stock items are typically processed and shipped within three (3) business days from the date of purchase. Once your order leaves our warehouse or manufacturing partner, you will receive a shipping confirmation email within 24 hours, including tracking information, sent to the email address provided at checkout.
Estimated delivery times generally range from 7 to 14 business days, depending on the product, manufacturer location, and destination. Larger or made-to-order items may require additional transit time. All orders are fulfilled and supported by The Hard Green, and our customer service team is available to assist throughout the shipping process.
If you do not receive a shipping confirmation within 5 business days, please contact us at sales@thehardgreen.com to follow up.
Alaska and Hawaii
We can ship small items via parcel to Alaska and Hawaii, but these orders are not eligible for free shipping. Orders to non-contiguous US states will require an individual quote. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
International Orders
We do not ship freight items internationally or outside of the contiguous 48 states, however we will ship to your desired US-based freight forwarder.
How We Handle Shipping
The Hard Green does not select the freight carrier for customer shipments. Once an order has been transferred to the delivery carrier, we are unable to modify the shipping address or schedule delivery for a specific date.
We can provide an estimated delivery time frame. However, this estimate is based solely on the information made available to us by the delivery carrier and may be subject to change.
If you need assistance navigating any delivery-related issues, please contact our customer support team at 855-348-2348, and we will be happy to assist.
Must-Know Information for Delivery of Large Packages
While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. Freight delivery is a little different than the standard shipping process, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet.
- Freight drivers leave all pallets at the curb, meaning you're responsible for moving your shipment up the driveway and into your home or backyard.
- Most carriers will not call to schedule your delivery. While a few carriers may call you to schedule an exact delivery window, most will only provide a tracking number and an estimated delivery date
Damaged Deliveries
All customers are asked to inspect the packaging of their items upon delivery. If any visible damage is observed, please note it on the delivery documentation, or decline the delivery entirely.
If you accept delivery, it is essential to document any damage immediately by photographing the packaging and any affected items using your smartphone or camera. Please email the photos to sales@thehardgreen.com and visit our Returns page to submit your claim.
We are committed to ensuring that you receive your order in perfect condition and will work promptly to resolve any issues with damaged or defective items.
Shipping to Remote Areas
Be aware that remote or hard-to-reach areas may incur additional shipping fees, and this applies to free shipping as well as regular shipping orders. If your order is being shipped to a location with known shipping restrictions, a customer service representative will promptly contact you to notify you of any additional charges.
That being said, we don't always know if your area is remote or will make freight delivery difficult. If you anticipate that a shipping company will have issues reaching your residence, it's your responsibility to inform us of those issues at the time of purchase. Such problems include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. The Hard Green is not responsible for shipping costs on merchandise not delivered because of a shipping company's inability to reach a particular location.
Incorrect Addresses
If any item is shipped and returned because it's not deliverable on account of an incorrect address, you'll be responsible for shipping both ways.